You should be able to offer solutions to the majority of the queries that your consumers may have by using content authoring. This way, customers won't have to spend their time attempting to explain what's bothering them to a support executive or your chatbot if you use this solution.
If one of your clients has an enquiry that hasn't been addressed on your Frequently Asked Questions page, your customer service representatives need to add both the question and the answer to that page as soon as they can after the consumer has asked it.
Always bear in mind that you are writing everything from the viewpoint of your consumers while you are producing and posting material with the goal of resolving difficulties that your customers are experiencing. There is no need to take an offensive stance.
Answering questions
When a consumer discovers the website of your business online or is in need of a product that is comparable to what your company sells, it is possible that they will have questions. You may provide answers to a wide variety of frequently asked topics by writing informative blog entries. Customers who use Google to look for solutions to their problems might discover your company's website listed as an extensive resource in the search engine's list of results.
For instance, when it comes to specialized issues like constructing your own electric guitar, using cloth diapers, or participating in the push toward zero waste, there aren't that many large corporate resources or digital periodicals from which to select. It may be helpful to ultimately sell more of your items if you answer frequent inquiries that site visitors could have.